Delivery & Return
Delivery Options Overview
RoboNepal.com offers ideal shipping methods to meet any requirement. For next-day delivery to almost all major cities, choose NepalCanMove/Buddha Air. For smaller cities, delivery typically takes 2-3 days. If you are near an airport, we can arrange air shipping for quicker delivery. Please note that cash on delivery (COD) is not available for air shipments. Additionally, you can pick up your order in person at our shop if you prefer.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
| Standard delivery Get it in 3-5 working days | |
|---|---|
| Orders over Rs 2000: All day delivery. Order anytime: | FREE |
| Orders under Rs 2000: All day delivery(Pokhara). Order anytime: | FREE |
| Orders under Rs 2000: Next day delivery(Major City). Order anytime: | Rs 150 |
| Orders under Rs 2000: Next day delivery(Two Tiar). Order anytime: | Rs 200 |
What do we mean by small? Weight under 2 kg.
Large items
| Standard delivery Get it in 2 working days Large Item means Weight is more than 10kg | |
|---|---|
| Same City Same Day | Free |
| Major City | From Rs 600 |
The big stuff. More than 2kg like 3d printer.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 7 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the RoboNepal.com;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
You can track your order using the tracking information provided in your order note. Please visit our shipping partner’s website and enter the tracking number to get the latest status of your shipment. If you need further assistance, feel free to contact our customer support team.
Yes, we do offer delivery on public holidays. However, please note that delivery times may vary, and there could be slight delays. If you have any concerns or need specific information regarding delivery on a public holiday, please contact our customer support team for assistance.
Yes, we deliver to all postcodes across Nepal, including even the most remote areas. If you have any specific questions about delivery to your location, please reach out to our customer support team for more details
Next-day delivery is available for orders in major cities. For more remote or tier-2 cities, additional days may be required for delivery. If you need specific information about delivery times for your location, please contact our customer support team.
No, you do not need to be present to sign for delivery. However, to ensure a smooth delivery process, please make sure your contact information is up-to-date. This will help our delivery team reach you if needed.
Online store of household appliances and electronics
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